Integrate SignWell With Close CRM

Close is a CRM that lets you connect with SignWell to track and manage sales.

We offer an integration with Close. Here are a few of the key features of this integration: 

  • Create documents from Close and pre-populate them with Close contact data.
  • Update Opportunities with contract activity including contract created, sent, viewed, signed, completed, reminder sent, and declined.
  • Create a Smart View in Close for contracts that have been sent but not yet completed.

Getting Started with Close

You can learn more or sign up by visiting their website:

How do I connect SignWell with Close?

Log into your SignWell account and navigate to the Settings -> Integrations and select "Connect" in the Close integration option:

You'll then need to enter your API key from Close by following these instructions

After getting and entering your API key from Close into SignWell, your integration will be active: 

Creating Documents With Close

You can create SignWell documents through Close with Leads and Opportunities. 

To create a document with a Lead, select the Lead and click to "Send document with SignWell":

If the contact for a Lead has been added to an Opportunity, then you can also click to "Send Document with SignWell" from the Opportunity:

This will create a document from your Close contact and you'll be redirected to SignWell: 

After uploading a file or using a saved template, the Close contact data will be pre-populated:

If using a saved template, the primary Contact will be pre-populated automatically: 

Note: If your template has one Placeholder (besides Document Sender) and only one contact for your Lead / Opportunity, we will simply pre-populate that placeholder with the Close contact name and email. If your template has multiple Placeholders (besides the Document Sender) and only one contact for the Lead / Opportunity, we will pre-populate the first placeholder with the Close contact name and email.

Quick Send Documents With Close

You can send a document in one click and skip the other views (such as: upload a file -> add -> contacts -> preview document -> send document) with Quick Send:

Prerequisites for Quick Send: 
- You are using Close to send a document with a saved template
- You only select one template

If there is only one placeholder to assign and the Opportunity / Lead has only one contact, clicking on the "Quick Send" button will immediately send the document:

If there are multiple placeholders that need to be manually assigned, then clicking "Quick Send" will first require you to assign contacts to those placeholders, and then Send the document (which still skips the file upload and document preview pages)

Update Close Opportunities With Document Activity

Send document events to Close as Note

By default, the setting to Send document events to Close as Note will be enabled: 

If this setting is enabled, SignWell will send document events for Document Sent, Viewed, Signed, Reminder Sent, Completed, and Declined as Notes to the associated Opportunity or Lead in Close:

Mark Opportunities as Sent & Won

You can enable the settings to mark Opportunities as sent and/or won in Close if your document is associated with an Opportunity, or if your document is associated with a Lead and the Lead has one Opportunity:

The Opportunity will then be marked as sent / won when the document is signed. 

Note: When marking Opportunities as sent in Close, the associated Opportunity must contain a Status with the phrase “Contract Sent” (this is not case sensitive and any words can be after or before).

Deactivating Your Close Integration

To deactivate your Close integration, navigate back to your Settings -> Integrations tab. Click "connect" next to Close and then click "Deactivate Integration": 

This removes the API key and deactivates your integration between Close and SignWell.

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