Recipient Guide: Declining or Reassigning a Document

This article covers reviewing and declining a document as a recipient (someone who receives, not sends, the document).

Declining a Document

If someone has sent you a document through SignWell, you'll need to click on the link in the email message to view it and decide if you'd like to sign it:

Note: The email address from which the document signing request will come is signwelldocs@signwell.com.

Once you click the link in the email message, you'll be taken to the document, which you can view if you like. 

If enabled by the Document Sender, you can choose to decline or reassign your document to someone else by clicking on the dropdown menu in the top right corner: 

If you choose to decline the document, you will then be asked to enter a reason for declining it, which will be sent to the Document Sender:

Click "continue," and you will have successfully declined the document:

Reassigning a Document

Suppose you are not the right person to sign and would like to reassign your signing responsibilities to another person. In that case, you can reassign the document to someone else (Note: this option will not be available if the Document Sender has disabled this): 

Clicking this option will require you to enter the email and name of the person you are reassigning the document to: 

Clicking "Continue" will reassign the document to the person that you entered, and you will see this confirmation message: 

The person that the document was reassigned to will be notified that you have forwarded the message to them, and they will be able to view and complete the document: 

If the Document Sender has disabled the decline and reassign options, you can contact them directly to request that they enable these options or to notify them that you will not be signing the document.

If you require further assistance, please don't hesitate to contact us at support@signwell.com.

Would you be interested in accepting and signing your document? Click here instead.

If you have any questions, please feel free to contact us at support@signwell.com.