SMS Notifications Consent and Opt-Out
Coming Soon
SMS delivery for document signing notifications is currently being developed and is not yet available in your SignWell account. This page describes how SMS consent and opt-out will work when the feature launches. We will announce availability to eligible customers when SMS delivery is ready. No action is needed from you at this time.
How SignWell Uses SMS
SignWell offers SMS (text message) delivery as an alternative or supplement to email for document signing notifications. When enabled by a workspace administrator, SMS may be used to:
- Notify recipients that a document is ready for their review and signature
- Send signing reminders to recipients who have not yet completed signing
- Notify recipients when a document has been fully signed by all parties
All SMS messages are transactional notifications related to document signing. SignWell does not send marketing or promotional content via SMS.
How Consent Is Collected
SMS delivery requires consent at two levels:
1. Workspace Administrator Consent
Before SMS can be enabled for a workspace, the administrator must complete a consent attestation in their workspace settings. By enabling SMS, the administrator confirms that they have obtained appropriate consent from their document recipients to receive SMS notifications from SignWell on their behalf. SMS is disabled by default on all workspaces.
2. Per-Recipient Delivery Selection
When sending a document, the sender selects the delivery method for each recipient: Email only, SMS only, or Email and SMS. Recipients only receive SMS notifications when the sender explicitly chooses SMS delivery for that recipient. The sender is responsible for ensuring they have the recipient’s consent and correct phone number before selecting SMS delivery.
Message Frequency
The number of SMS messages a recipient receives depends on the document workflow. A typical document signing flow may include:
- 1 signing request notification
- Up to 3 signing reminders (if the recipient has not yet signed)
- 1 completion notification (when all parties have signed)
- Message and data rates may apply.
How to Opt Out
Recipients can opt out of SMS notifications from SignWell at any time:
United States and Canada: Reply STOP to any SignWell SMS. You will receive a confirmation message and no further SMS will be sent. To re-enable SMS, reply START.
United Kingdom and Australia: Click the opt-out link included in the SMS message. You will be taken to a page where you can confirm your opt-out. No further SMS will be sent.
Opting out of SMS does not affect email notifications. If your delivery preference was Email and SMS, you will continue to receive email notifications for document signing requests.
Please note: Opting out applies to all SMS from SignWell, not just from a specific sender or company. If you opt out and later wish to receive SMS again, you can reply START (US/Canada) or contact the sender to request re-enrollment.
Contact
If you have questions about SMS notifications from SignWell, contact us at support@signwell.com.