Email Notifications

SignWell sends out automated email notifications to help guide you through the process of completing the document that you sent out. 

Here's a rundown of the email notifications that the senders and recipients of documents receive: 

"Wait To Sign" Notifications When Document Has Sending Order Set

 You can choose to apply a sending order to your documents before sending them: 

If a sending order has been set, then the people who are waiting to sign will receive the following email:

Notification to "View and Complete Document"

If a sending order is applied and it is a recipient's turn to sign, or if there isn't a sending order, then the recipient/s will be asked to view and complete the document that the sender sent to them:

Notification That "Your Document Has Been Viewed" by the Recipient

As is the case with every type of document in SignWell, when a recipient clicks on the document link that was sent to them, the sender will get an email notifying them that their document has been viewed:

Email Reminders

If the recipient/s haven't signed the document yet, automatic reminders will be sent to them every 3, 6, and 10 days after the initial email: 

This setting is enabled by default but you can choose to disable it in your Account Settings: 

You can also send a reminder manually from the dropdown menu at the end of the document row:

Notification That the Document Has Been Completed

Finally, when all the recipients included in the document have signed it and clicked the finish button, an email notification will be sent to all involved that the document has been completed: 

Email Recipient View of Features in the Business Plan

If you're on the Business plan, you can add your logo to recipient emails, change the email "from" field, and add a default signature to email messages. 

To see the email recipient view included in the Business plan's features (such as how your company logo will appear) click here.

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