Canceling & Archiving Documents

Cancel Document

If you cancel a document after sending it, the recipients won't be able to access it anymore, and it will be deleted from your account: 

You cannot cancel documents that have already been completed.

To cancel a document that's in "Sent" or "In Progress" mode, hover over the dropdown menu at the end of the document's row and click "Cancel":

A warning message will appear to notify you that the recipients will no longer be able to access the document, and it will be deleted. Click "ok" to continue.

How To Archive a Document

Archiving documents removes them from your Documents list dashboard and prevents recipients from accessing them in the future. If you'd like to archive a document, go to your Documents list dashboard and click on the drop-down arrow next to the document that you'd like to archive. Then click "archive": 

If you need to archive more than one document, select each of the documents you'd like to remove from your Active Documents dashboard and click "archive": 

That's it! Your documents will be removed from the Documents section and will no longer be accessible to your recipients. 

Finding and Reactivating Archived Documents

You can find the documents that you've archived by clicking on the "Archived" link in the top right corner of your documents list:

You can activate an archived document by hovering over the dropdown menu next to the document and clicking "Unarchive": 

This will relocate the document from the Archived Documents list to your Active Documents list dashboard. You can learn more about this by clicking here. 

Archiving Versus Cancelling Documents

A document archived by the sender can no longer be accessed by the recipients, making it a good way to void sent documents without officially deleting them. They can still be recovered. 

However, if you cancel a document, it will be gone permanently, and there will be no way to recover it. 

If you have any questions, please feel free to contact us at support@signwell.com.